Services / Clean-up after a scam or hack
Protect
Clean-up after a scam or hack
Been phished or scammed? We'll lock things down and tidy up together.
from $250
Usually about 2 hrs
Written notes where they'll help
What's included
- Securing your email and Apple Account
- Change passwords and turn on two-factor authentication
- Remove any remote-access apps a scammer installed
- Check for hidden email forwarding and unknown devices
- Letters to friends and contacts warning them about fake messages
- Help contacting your bank, and reporting to Scamwatch, ReportCyber or IDCARE
What to have ready
- Your devices, and any you think were affected
- Anything the scammer sent you, such as emails or texts
- Your bank's phone number
Not included
- Getting money back on your behalf (we can contact your bank together)
If there's more to do, we'll happily keep going at $125 an hour until you're ready to stop, or until we need to head to the next appointment. We can always book another visit to finish off.
What you're left with
- Peace of mind, and a clear record of what we did
- Where it helps, written notes with an action list, sent after the session
- Sometimes a printable step-by-step guide, left with you or sent by email